Built for repair shops. Not generic CRMs.

Shop management
for the working luthier.

Intake, tracking, invoicing, and customer notifications — designed for instrument repair shops by people who understand the work.

Start your free 30-day trial See what's included

No setup fees. No charge until after your first month. Cancel anytime.

FretWork — Ticket #1047

CustomerMarcus Webb

Instrument1962 Gibson ES-335, Sunburst

ServicesFull Setup · Fret Level & Crown · Nut Replacement

Labor$195.00

Parts$22.50

Total$236.14

Status✓ Ready for Pickup

TechnicianJoseph S.

Everything you need

Built for the repair bench,
not the boardroom.

FretWork is built by a repair tech with nearly two decades of bench experience — and a background in software product management. We know exactly what a shop needs. Everything you need, nothing you don't, and priced accordingly. Our minimum is $5/mo because we aren't going to make you pay for features you don't use.

📋

Multi-instrument intake

Create tickets with one or multiple instruments. Per-instrument services, pricing overrides, condition notes, and photo capture at drop-off.

💬

Automatic customer emails

Customers get a confirmation when you open a ticket, a pickup notification when work is done, and a receipt when they pay. Branded to your shop, not FretWork.

🔗

Public ticket status page

Every ticket gets a shareable status URL. Customers can check their repair progress without calling you — at staging.fretwork.io/status/your-shop/1047.

💳

Stripe invoicing

Connect your Stripe account and send payment links directly from the ready-for-pickup flow. Card payments, cash, or offline — your call on every ticket.

📊

Reports & sales tax

Filter jobs by date, status, or technician. Export any view to CSV. Sales tax summary calculated automatically from paid tickets.

🔧

Customizable service menu

Define your services, set base prices, and organize by category. Override any price on any ticket — estimates are always editable.

👥

Tech management

Invite your techs by email. Assign tickets and individual instruments to specific technicians. Track who did what on every job.

📱

Works on any device

Browser-based. No app to install, no desktop software, no IT. Open FretWork on your phone, tablet, or shop computer — it just works.

How it works

From drop-off to pickup
in four steps.

01 — Intake

Open a ticket

Customer walks in. You fill out their name, instrument details, and what work they want done. Signature captured on screen. Ticket number assigned instantly. Print a shop copy at drop-off and the customer gets an email with their status link.

02 — Work

Track the job

Assign to a tech, update status, add tech notes. Customer can check their ticket status online anytime without calling in.

03 — Ready

Finalize & invoice

Enter actual labor and parts. Send a Stripe invoice, collect cash, or charge via a POS device, Bluetooth card reader, or Tap to Pay on iPhone. Customer gets an email notification that their instrument is ready for pickup.

04 — Done

Ticket closed

Payment recorded, instrument marked returned, service history attached to the customer's record for the next visit.

Who uses FretWork

If you fix instruments for a living,
this is for you.

🏪

Brick-and-mortar repair shops

Replace the whiteboard and sticky-note system with something your whole team can see and update in real time.

🔨

Independent luthiers

Get the intake, email notifications, invoicing, and job tracking your shop needs — for as little as $5/mo. No enterprise pricing, no per-seat fees, no bloat.

🎸

Multi-tech operations

Assign specific instruments to specific technicians, track who did what, and report on individual tech output with a filter and a CSV export.

Pricing

Simple, flat pricing.
No per-seat fees.

Every plan includes every feature — unlimited technicians, all workflows, email support. Pricing is based on instruments serviced per month, not seats or tiers of functionality. You're in control of your costs.

Starter

$4.99/mo

Up to 10 instruments/mo + $1.25 per additional instrument

All features included
Unlimited technicians
Email support

Start free trial

Shop managementfor the working luthier.

Built for the repair bench,not the boardroom.

From drop-off to pickupin four steps.

If you fix instruments for a living,this is for you.

Simple, flat pricing.No per-seat fees.

Ready to get your shop organized?

Shop management
for the working luthier.

Built for the repair bench,
not the boardroom.

From drop-off to pickup
in four steps.

If you fix instruments for a living,
this is for you.

Simple, flat pricing.
No per-seat fees.