Stop tracking jobs in a notebook. FretWork gives your guitar repair shop a complete ticket system — drop-off intake, technician assignment, customer notifications, Stripe invoicing, and reporting — starting at $4.99/mo.
FretWork was built around the actual workflow of a repair shop — not a generic service business. Every feature maps to something that happens at the bench.
Customer name, instrument details, services requested, and customer signature — all captured at drop-off. Ticket number assigned instantly. Print a shop copy or send the customer a status link.
Assign jobs per instrument, not per ticket. A single ticket can have a guitar going to one tech and a bass going to another. Multi-tech display in the ticket list shows "Multiple" at a glance.
Every ticket gets a shareable URL. Customers can check their repair status without calling — and pay their invoice directly from the same page when the job is ready.
Send a Stripe payment link from inside FretWork, collect cash in person, or charge via a Bluetooth card reader. Payment status updates automatically when the customer pays online.
Build your shop's service catalog with base prices. Override per-ticket as needed. Services attach to individual instruments, not just the ticket — so a full setup and a pickup install on different guitars bill separately.
Revenue by date range, by technician, by status. Toggle between recognized revenue (complete jobs) and booked revenue (all open tickets). Export to CSV.
All plans include every feature and unlimited technicians. You pay for volume, not seats.
$1.25 per instrument over your plan limit. 30-day free trial on all plans.
Setup takes under 10 minutes. Import your service catalog, invite your techs, and start taking tickets the same day.