Guitar repair shop software built for the bench

Stop tracking jobs in a notebook. FretWork gives your guitar repair shop a complete ticket system — drop-off intake, online booking with deposits, Square & Stripe payments, technician assignment, customer notifications, service reminders, and reporting. Starting at $4.99/mo.

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Everything a guitar shop needs

Every feature in FretWork maps to something that happens at the bench — not to a generic service business checklist.

Ticket intake

Customer name, instrument details, services requested, and customer signature — all captured at drop-off. Ticket number assigned instantly. Print a shop copy or send the customer a status link.

Online appointment booking

Give customers a public booking page for your shop. They pick a time, describe their instrument, and pay a deposit upfront — so every appointment that shows up is already committed.

Square & Stripe payments

Connect Square or Stripe and take card payments however you work — send an invoice link, charge via M2 Bluetooth reader, or use Tap to Pay on iPhone. Cash always supported.

Service reminders

See which customers haven't been in for a while and send one-click reminder emails to bring them back. Filter by how long it's been since their last service.

Technician assignment

Assign jobs per instrument, not per ticket. A single ticket can have a guitar going to one tech and a bass going to another. All tracked, all visible.

Customer status page

Every ticket gets a shareable URL. Customers check their repair status without calling — and pay their invoice from the same page when the job is ready.

Services, parts & inventory catalog

Build your shop's catalog with base prices and cost tracking. Services attach per instrument so a full setup and a pickup install bill separately on the same ticket. Parts and products track stock quantities and decrement automatically when used.

Reporting

Revenue by date range, by technician, by status. Deposits tracked separately. Estimated CC fees calculated. Toggle recognized vs booked revenue. CSV export. Separate inventory & sales report with COGS and gross margin.

Retail point of sale

Sell strings, picks, accessories, and consignment instruments directly from FretWork. Built-in POS screen with barcode scanning, inventory tracking, low-stock alerts, and automatic receipt emails. Uses the same Square or Stripe connection as your repair payments — no second merchant account.