Luthier software that stays out of your way

You build and repair instruments for a living. FretWork handles the paperwork — job tickets, online booking with deposits, Square & Stripe payments, customer notifications, and service reminders — so you can stay at the bench. Starts at $4.99/mo.

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Built for one-person shops

You don't need 40 features — you need the right ten, working together, without requiring a dedicated person to manage the software. FretWork fits that description.

Job ticket intake
Customer name, instrument, services requested, and customer signature at drop-off. Ticket number assigned. A unique status URL the customer can check from their phone.
Online booking with deposits
Give clients a booking page for your shop. They pick a time, describe the instrument, and pay a deposit to hold the slot — all before they walk in. The deposit applies automatically when you convert to a work ticket.
Square & Stripe payments
Send an invoice link, charge via M2 Bluetooth reader, or use Tap to Pay on iPhone. Client pays from their phone before they drive to pick up. Cash always supported too.
Service reminders
See which clients haven't been in for a while and send one-click reminder emails. Filter by how long it's been — an easy way to fill a slow week without any marketing effort.
Email notifications
Automatic emails when a ticket is created and when the job is ready for pickup. Your shop name on every touchpoint. No additional setup.
Digital intake & signature
Customer signature captured on screen at drop-off. Condition notes, case status, and authorization text all attached to the ticket permanently. No paper to lose.
Retail point of sale
Sell strings, picks, and accessories from the same screen you use for repair work. Barcode scan to add items, cash or card to charge, automatic receipt emails if you want them. One less system to run.

Simple enough to set up in an afternoon

Add your services and parts with base prices. Connect your Square or Stripe account. Set your booking availability. That's the setup. Everything else — ticket intake, customer emails, status pages, reporting — works without configuration.

FretWork runs in a browser. No app to install, no desktop software. It works on the iPad at your counter, the phone in your back pocket, and the laptop you use for everything else. When your setup grows, we grow with it — all plans include unlimited technicians.

Questions before you sign up? Email [email protected] — you'll hear back from someone who's done this work, not a support tier.

Pricing

All plans include every feature and unlimited technicians. Pricing is by volume, not seats.

Starter
$4.99/mo
Up to 10 instruments/mo. $1.25 per additional.
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Growing
$19/mo
Up to 20 instruments/mo. $1.25 per additional.
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Shop
$49/mo
Up to 50 instruments/mo. $1.25 per additional.
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Studio
$99/mo
100+ instruments per month.
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30-day free trial. No charge until after your first month. No setup fees.

Your shop runs better on FretWork.

Setup takes about five minutes. Your first ticket can be open before the customer leaves the counter.

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30-day free trial · No charge until after your first month