You build and repair instruments for a living. FretWork handles the paperwork — job tickets, customer invoices, repair status pages, and payment collection — so you can stay at the bench. Starts at $4.99/mo.
Most shop management software is built for multi-location service chains. FretWork was built for the working luthier — solo operators, small shops, and independent builders who need professional tools without enterprise complexity or enterprise prices.
Clients expect a lot more than they used to. FretWork gives your one-person shop the same customer-facing experience as a full-service dealer — without hiring anyone to build it.
Every ticket gets a unique URL your client can check anytime. No calls asking if their guitar is ready. The page updates automatically when you mark a job complete.
Automatic emails when a ticket is created and when the job is ready for pickup. Your shop name on every touchpoint. No extra setup.
Send a Stripe invoice from inside FretWork. Client pays from their phone before they even drive to pick up. Cash and card reader also supported.
Customer signature captured on screen at drop-off. Condition notes, case status, and authorization text — all attached to the ticket permanently.
Add your services and prices. Enter your shop name. Start taking tickets. There's no complex configuration, no IT department required, and no training sessions. FretWork runs in your browser on any device — iPad at the counter, phone in the shop, laptop at the bench.
When you grow and need to add a second tech, you invite them from settings. Their login, their ticket view, same flat monthly rate.